Terms & Conditions of Purchasing

By placing an order on our platform, you agree to the following terms and conditions:

Product AvailabilityReadily available items: Products marked as “available” will be processed and dispatched immediately once payment is confirmed.

Pre-order items: Products purchased on a pre-order basis require 14 to 21 working days for processing and delivery. Delivery timelines are estimates and may vary slightly depending on supplier and courier schedules.
Pre-Order PolicyPre-orders are confirmed only upon full payment.

Once placed, pre-orders cannot be cancelled, exchanged, or refunded.

Please note that we do not accept urgent orders for pre-order items. Purchases must be made directly by the customer.
 Customer ResponsibilityPlease ensure that your contact and delivery details are accurate when placing an order.

Theo Allure Luxe cannot be held responsible for orders lost due to incorrect information provided.

By completing your purchase, you acknowledge and accept these terms.
Returns & ExchangesDue to the nature of our business model, all sales are final.

Returns, or exchanges, will only be considered in cases of proven defect or error on our part.

Size exchanges are permitted, provided the item is returned in its original condition (unworn, unwashed, with all tags intact) and the request is made within 7 days of delivery.

Exchanges are subject to product availability. If the requested size is unavailable, a store credit may be issued.

Customers are responsible for all shipping costs related to size exchanges.

To initiate a return, email us at info@theoallureluxe.co.za
Shipping & DeliveryDispatch of readily available items will take place within standard courier operating hours.

Delivery times are dependent on courier services and Theo Allure Luxe is not liable for delays beyond our control.

Our standard nationwide shipping fee via Postnet

Courier is R150 per order.

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© 2025 Theo Allure Luxe, developed by Indabuko Design. All rights reserved.

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